Refund policy

At RAWÉ Collection, we uphold the highest standards of quality and hygiene.

All Sales Are Final
Due to the nature of raw human hair products, all purchases are final. We do not offer refunds or exchanges on hair that has been opened, installed, worn, or altered in any way.

Order Concerns
If you receive the incorrect item or your package arrives damaged, you must contact us within 48 hours of confirmed delivery. Please include clear photos of the product and packaging so our team can properly review your claim.

Eligibility Requirements
To be considered for review, the hair must be:

• Unused
• Uninstalled
• In its original packaging with ties intact

Any product that has been removed from its secured state, manipulated, or altered will not qualify.

Resolution
Approved claims will be reviewed for replacement at our discretion. RAWÉ Collection reserves the right to deny any return request that does not meet the conditions outlined above.